Last Updated: 27/04/2026
Thank you for purchasing from Digital Masterclasses.
This Refund & Returns Policy outlines the terms under which refunds may be granted for products purchased on our website.
Please read this policy carefully before making a purchase.
1. Digital Product Policy
All products sold on this website, including masterclasses, courses, training materials, and downloadable resources, are digital products delivered electronically.
Once purchased, digital products are:
- Delivered instantly via download or email access
- Considered non-tangible and irrevocable goods
- Not physically returnable
Due to the nature of digital content, we generally do not offer refunds once access has been granted.
2. No Returns on Digital Downloads
Because digital products cannot be physically returned and may be downloaded or accessed immediately after purchase:
- All sales are considered final once the product has been accessed or downloaded.
- We do not accept returns for digital products.
This policy helps protect our intellectual property and prevents unauthorized distribution.
3. Refund Exceptions
Refunds may be considered under limited circumstances, including:
- Duplicate payments for the same product
- Technical errors that prevent access to the purchased product
- Failure to receive the download after confirmed payment
To request a review, you must contact us within 7 days of purchase.
Please email:
📧 [Your Support Email Address]
Include:
- Full name used during purchase
- Email address used at checkout
- Proof of payment
- Description of the issue
All refund requests are reviewed on a case-by-case basis. Approval is not guaranteed.
4. Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute without first contacting us:
- We reserve the right to provide proof of product access and download logs to the payment provider.
- Your access to future purchases may be restricted.
We encourage customers to contact us directly to resolve any issues.
5. Product Responsibility
Before purchasing, please ensure:
- You have reviewed the product description carefully.
- You understand that the product is a digital course or training manual.
- You have the required software (such as a PDF reader) to access the product.
We are not responsible for incompatibility issues related to unsupported devices or software.
6. Pricing & Promotions
Discounted or promotional purchases are subject to the same refund policy unless otherwise stated.
Temporary pricing offers do not qualify for partial refunds after purchase.
7. Policy Updates
Digital Masterclasses reserves the right to modify or update this Refund & Returns Policy at any time.
Changes will take effect immediately upon posting on this page.
8. Contact Information
If you have questions about this policy, please contact:
Digital Masterclasses
Email: [Your Support Email]
Website: Funiqskills